Leadership Group

We’re a digital experience agency that offers a unique blend of strategic consulting, creative thinking, and enterprise-level IT services and support across all channels, led by a highly talented, dedicated, and passionate leadership group.

Gary Eisenstein

Gary Eisenstein — President, Sales Strategy & Partner Alliance Manager

Gary founded Falcon Software in 1993 and currently serves as President, Sales Strategy and Partner Alliance Manager. Gary also founded CMS-Connected – a subsidiary of Falcon Software – in 2011, and serves as the Principal Analyst. CMSC brings industry insight into technologies, innovations, mergers, acquisitions, software platforms, products, and services through engaging interviews and compelling articles. Gary is also an Executive Board Director at BBB Vancouver Island, and a mentor for the Executive Mentor Program at the University of Victoria.

Heather MacFayden

Heather MacFayden — Vice President, Project Management Office

Heather has been with Falcon Software since 1994 and currently serves as the Vice President, and the PMO that sets, maintains and ensures standards for project management across the organization. Heather coaches, mentors, trains and provides oversight for project managers and staff to develop and deploy some of the most complex enterprise-level CMS, DXP, CRM, eCommerce, and portal solutions with an unwavering customer-centric focus. Heather also has a BA in Psychology from Queen’s University.

Mirko Freund

Mirko Freund — IT Manager, Senior Backend Web Solutions Architect

Mirko has been with Falcon Software since 2010 and serves as the IT Manager, and Senior Backend Solutions Architect. Mirko architects and develops web-based solutions using cutting-edge platform technology and leads the Falcon Software development teams. Previously, Mirko was the IT Team Lead and Software Architect at Proximity Technology in Germany and specialized in Microsoft technology. Mirko also has a Master’s Degree in Computer Science and Business Administration from the University of Hamburg.

Andrew Black

Andrew Black  — Salesforce Technology Manager, Senior Front-end Web Solutions Architect

Andrew has been with Falcon Software since 2011 and serves as the Salesforce (Trailblazer) Technology Manager, and Senior Front-end Solutions Architect. He’s also a highly qualified full stack developer with over 17+ years of experience building and maintaining performant multilingual websites and applications across multiple CMS, CRM, and DXP platforms. Throughout the project cycle, Andrew works with various internal and external team members, providing input and feedback on approaches and solutions from multiple viewpoints.

Kristen Eisenstein

Kristen Eisenstein — General Manager

Kristen has been with Falcon Software since 2018 and serves as the General Manager, overseeing operations and administration. Kristen has been a driving force in streamlining Falcon Software’s overall efficiency in daily operations, administration, finance, and human resources. Kristen is also the Chief Editor at CMS-Connected, a Falcon Software subsidiary. Kristen’s prior experience includes special-needs program development and advocacy, commercial equipment leasing, and the installation coordination and training of business communications systems.

Many things have changed over the last thirty years, but what hasn't changed is our total commitment to the work we do and the clients we serve.

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